Shipping and Delivery Policy

* Please note that when you make a purchase with Mala Kamala you are agreeing to all of our terms and conditions including shipping and delivery, terms of service, privacy policy and refund and exchange policy.  

Mala Kamala ships worldwide. We do our very best to ship all orders (with the exception of custom pieces) within 24-36 hours, except on weekends and public holidays. We might also take a little longer to ship your item during seasonal periods, sales and busy times of the year. We urge you to contact us if you have any concerns.

Please note that we do not ship to international PO Boxes.

Shipping listed on this site is for up to 5Kg only. If you are purchasing in excess of 5Kg please contact us to obtain a shipping quote and organise your payment.

We utilise parcel tracking for all standard, express and courier shipping services during the shipping process to reduce the risk of your package becoming lost in transit. Tracking numbers will be provided via the confirmation e-mail after the order is shipped. In some cases, you will need to sign for your parcel upon delivery.

If free shipping is offered and selected, standard shipping (Australia Post) with tracking will be utilised. Tracking numbers will be provided via the confirmation e-mail after the order is shipped.

While we take every precaution to ensure that your parcel arrives on time and undamaged, once your parcel leaves our hands it is out of our control therefore we pass the risk of loss on to you the buyer when the merchandise bought on this website is delivered to our shipping carrier.

We urge you to track your item using the tracking number that was supplied to you with your selected carrier, either regular shipping Australia Post or courier shipping FedEx and check their individual terms. Please note, while regular shipping is often more economical, courier shipping (FedEx) is our preferred method of shipping as it ensures a more reliable and often faster delivery of your parcels.

We are not responsible for lost or stolen packages, damaged parcels and/or missing items that are in process with the carrier. You can track your package using the tracking number that has been provided. Our prices are listed in USD dollars including GST but do not include shipping charges. If your package has not arrived in the allotted time please contact the nominated carrier.

While we are not responsible for delayed, lost, damaged or stolen packages you may contact us at any time if you have any questions about the delivery of your parcel.

For orders placed from outside Australia, international freight charges may apply. Overseas deliveries may be subject to import taxes, customs duties, fees and other local taxes levied by the destination country. Any import taxes, customs duties, fees and other local taxes are the responsibility of the customer, we are not in control over these charges and we cannot predict what they might be. Customs restrictions may also apply. Customs policies vary considerably between countries therefore we recommend that you contact your local customers and duties office to find out what import taxes, customs duties, fees and other local taxes and customs restrictions may be relevant to your purchase. Your order may also be delayed due to customs practices which we have no control.

 

Information Pertaining to Standard Shipping Method - Australia Post

For international orders, standard shipping tracking may be limited in some countries after departing Australia. For domestic orders tracking may be limited in some regional and remote areas. If you have any concerns you should contact Australia Post or your local postal service.

Please note that if you require additional peace of mind, extra cover can be purchased through Australia Post which provides you with extra coverage (up to $5000 AUD) if your item is lost or damaged during transit. If you would like to know more about this service you please visit the Australia Post website. If you decide that you would like to purchase extra coverage we will gladly organise this for you, so please contact us before you finalise your purchase to arrange a quote and your payment for additional cover. 

 

Information Pertaining to Courier Shipping Method - FedEx

Courier shipping is our preferred method of shipping as it is the best way to ensure fast and reliable delivery of your parcel.

Our courier shipping option utilises reliable end to end tracking. Whilst we use tracking on our parcels, tracking may be limited in some locations when you use our regular shipping method, Australia Post.

Our courier shipping option utilises signature on delivery for all parcels, however does not include any warranty.

FedEx offers a warranty option as an additional add-on feature for loss or damage while in transit is with the courier, which we can arrange for you for an extra charge if you wish. Please contact us if you would like us to organise this for you before you complete your purchase.

 

When Will my Order Arrive?

Standard Shipping Method - Australia Post

For standard domestic delivery, you should receive your order within 2-5 business days, while if you purchase express post (domestic) you can expect your parcel to arrive the next business day after fulfillment (if it was shipped in the morning). Please note, if you live in a regional or remote area, expected shipping times are be longer. For more information relating to expected domestic delivery times please contact Australia Post.

For international delivery, you should receive your order within 5-6+ business days (standard international post), although we can not guarantee parcel arrival times.

If your order has not arrived within the allotted time, please contact the shipping company, using the tracking number supplied to you. Tracking Australia Post. For more information relating to expected international delivery times please contact Australia Post.

 

Courier Shipping Method - FedEx

For domestic delivery to most locations you can expect your parcel to arrive between 1-3 business days.

For international delivery you can expect your parcel to arrive between 2-4 business days depending on the destination.

FedEx Tracking

* Please note that Mala Kamala can not guarantee these delivery times as once the item is in transit with the nominated carrier it is no longer in our control. Please select your carrier carefully depending on your individual needs.

 

Notes

Please note that all prices are listed in USD

Most of our mala beads weigh in between 165g – 220g each including packaging. Our bracelets weigh around 85g each including the packaging.

 

Shipping Rates

 (Listed in USD)

 

 

Country

Australia

 

Prepaid Satchel Plus Signature on Delivery

2-5 Business Days

Express Post Plus Signature on Delivery

1 Business Day

FedEx Courier

1-3 Business Days

0-500g

9

11

22

500g-1Kg

13

14

27

1-1.5Kg

13

14

32

1.5-2Kg

13

14

36

2-2.5Kg

13

14

41

2.5-3Kg

13

14

54

3-3.5Kg

16

21

56

3.5-4Kg

16

21

59

4-4.5Kg

16

21

62

4.5-5Kg

16

21

64

 

Country

United States and Canada

 

Standard Australia Post International

6+ Business Days

FedEx Courier

2-4 Business Days

0-500g

18

30

500g-1Kg

32

38

1-1.5Kg

50

45

1.5-2Kg

50

53

2-2.5Kg

66

61

2.5-3Kg

66

78

3-3.5Kg

66

83

3.5-4Kg

66

88

4-4.5Kg

66

93

4.5-5Kg

66

98

 

Country

New Zealand

 

Standard Australia Post International

5+ Business Days

FedEx Courier

2-4 Business Days

0-500g

15

22

500g-1Kg

25

27

1-1.5Kg

32

32

1.5-2Kg

32

36

2-2.5Kg

50

41

2.5-3Kg

50

54

3-3.5Kg

50

56

3.5-4Kg

50

59

4-4.5Kg

50

62

4.5-5Kg

50

64

 

Country

United Kingdom

 

Standard Australia Post International

6+ Business Days

FedEx Courier

2-4 Business Days

0-500g

22

31

500g-1Kg

40

39

1-1.5Kg

52

47

1.5-2Kg

52

56

2-2.5Kg

72

63

2.5-3Kg

72

75

3-3.5Kg

72

80

3.5-4Kg

72

86

4-4.5Kg

72

92

4.5-5Kg

72

98

 

Country

Rest Of The World

 

Standard Australia Post International

6+ Business Days

FedEx Courier

2-4 Business Days

0-500g

23

37

500g-1Kg

43

46

1-1.5Kg

79

54

1.5-2Kg

79

63

2-2.5Kg

105

71

2.5-3Kg

105

85

3-3.5Kg

105

92

3.5-4Kg

105

99

4-4.5Kg

105

107

4.5-5Kg

105

114